Frequently Asked Questions
1. Purchasing Gift Certificates
2. How to send Gift Certificates?
3. Buying with Gift Certificates
4. Redeeming Gift Certificates
5. When problems occur
Question 1. Purchasing Gift Certificates
       Gift Certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the, value of the Gift Certificate will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Certificate to someone via email.
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Question 2. How to send Gift Certificates
       To send a Gift Certificate you need to go to our Send Gift Certificate Page. you can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate, you need to specify the following: The name of the person you are sending the Gift Certificate to. The email address of the person you are sending the Gift Certificate to. The amount you want to send. (Note that you don't have to send the full amount that is in your Gift Certificate Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.
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Question 3. Buying with Gift Certificates
       If you have funds in your Gift Certificate Account, you can use those funds to purchase other items in out store. At the checkout stage, an extra box will appear. Clicking this box will apply those funds in your Gift Certificate Account. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of our purchase the balance will be left in your Gift Certificate Account for the future.
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Question 4. Redeeming Gift Certificates
       If you receive a Gift Certificate by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The Email will also contain a link to redeem the Certificate. You will need to Login or Create an Account before you can redeem the Gift Certificate. There are various ways you can redeem the Certificate.
  1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Certificate page. You will then be requested to create an account or Login, before the Gift Certificate is validated and place in your Gift Certificate Account ready for you to spend it on whatever you want within the site.
  2. During the checkout process, on the same page that you select a payment method there will be a Check Mark Box and button to redeem your Gift Certificate balance against that purchase.
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Question 5. When problems occur
       For any queries regarding the Gift Certificate System, please contact the store by email at thestaff@artacademylive.com. Please make sure you give as much information as possible in the email.
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